Through the HiSalon platform, customers book and pay for salon and beauty services. These are digital service bookings — there is no physical product and no physical shipping. "Delivery" means (1) the instant electronic confirmation of your paid booking, and (2) the rendering of the booked service at the salon at your scheduled appointment time.
01Delivery method
Upon successful payment, your booking is confirmed electronically and recorded in your account. No item is shipped. The booked service is provided in person at the chosen salon location, at the appointment date and time you selected during checkout.
02Payment & booking confirmation
Once your payment is approved, you receive a confirmation by email and/or SMS containing your booking reference, the service booked, the salon location, the appointment date and time, and the amount paid. If you do not receive a confirmation within a few minutes, please contact us at [email protected].
03Delivery timeline
| Order type | Confirmation | Service delivery |
|---|---|---|
| Local (within Bahrain) | Immediate — within minutes of successful payment, by email/SMS | At the appointment date & time selected at checkout |
| International / overseas customer | Immediate — within minutes of successful payment, by email/SMS | At the appointment date & time, at the salon's physical location in Bahrain |
Because the booking confirmation is delivered electronically, there is no delivery delay regardless of the customer's country. The service itself is delivered at the appointment time you choose.
04Delivery cost
There is no shipping or delivery charge, as no physical goods are sent. The price you pay is the price of the booked service, displayed clearly in Bahraini Dinar (BHD) at the time of checkout before you confirm payment. Any applicable taxes or fees are shown at checkout.
05Return shipping
As no physical product is shipped, return shipping does not apply. Eligible refunds for cancelled bookings are handled under our Refund & Cancellation Policy, and changes to an appointment are handled under our Exchange & Rescheduling Policy.