Because we provide service bookings rather than physical goods, "exchange" means changing your appointment time or switching to a different service. There is no physical item to return, so no shipping cost applies to any exchange.
01Is rescheduling allowed?
Yes. You may reschedule your appointment to another available time, subject to availability, provided you request the change at least 24 hours before the original appointment. Rescheduling 24 hours or more in advance carries no additional charge. Requests made less than 24 hours before the appointment may be treated as a late cancellation under our Refund & Cancellation Policy.
02Switching to a different service
You may exchange a booked service for a different one, subject to availability. Any difference in price is settled as follows:
| Scenario | How it is handled |
|---|---|
| Overpayment — new service costs less than what you paid | The difference is refunded to your original payment method, within the timeline in our Refund Policy. |
| Underpayment — new service costs more | You pay the additional difference at the time of the exchange before the new booking is confirmed. |
| Equal price | No additional payment or refund is required. |
03How to request an exchange
Use the reschedule option in your account, or contact us at [email protected] or +973 1776 0040 with your booking reference. We will confirm the new appointment and settle any price difference.
04Timeline & shipping cost
Rescheduling and service exchanges are confirmed electronically by email/SMS, usually within minutes. As all bookings are digital, no shipping cost is borne by either party for any exchange or reschedule.