01What you pay for
On the HiSalon platform you book and pay for salon and beauty services (for example haircut, styling, colour, treatments). Each service shows a clear description and its price in Bahraini Dinar (BHD) before you confirm and pay. The total amount, including any applicable fees, is displayed at checkout.
02Is cancellation allowed?
Yes. You may cancel a booking through your account or by contacting us. The amount eligible for refund depends on how far in advance you cancel:
| When you cancel | Refund |
|---|---|
| 24 hours or more before the appointment | Full refund of the amount paid |
| Less than 24 hours before the appointment | May be non-refundable or subject to a cancellation fee, as shown for that service at the time of booking |
| No-show (did not attend, no cancellation) | Non-refundable |
03How to request a refund
Cancel from your bookings page in your account, or email [email protected] (or call +973 1776 0040) with your booking reference. We will confirm the cancellation and any eligible refund.
04Refund method & timeline
- Refunds are made only through the original mode of payment — that is, back to the same card or payment method used for the booking. We do not refund to a different card, to cash, or to store credit unless required by law.
- Approved refunds are processed by us within 1–2 business days of approval.
- Depending on your card issuer or bank, it may then take a further 5–10 business days for the refunded amount to appear on your statement.
- There is no charge to you for processing an eligible refund.
05Rescheduling instead of cancelling
If you simply need a different time, you can reschedule your appointment instead of cancelling — see our Exchange & Rescheduling Policy.